Hesham Mahgoub

Project Manager | Contract Administration & Service Delivery Expert

Delivering excellence through strategic project management and optimized service delivery

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Professional Summary

Dynamic Acceptance into Service Administrator and Project Manager with over 5 years of progressive experience in managing complex service agreements, leading cross-functional teams, and supporting end-to-end project execution.

Proven expertise in stakeholder communication, process optimization, and technical project leadership. Adept at leveraging IT systems and data-driven insights to streamline operations and ensure timely project delivery.

Core Competencies

  • Contract Management
  • Project Administration
  • Stakeholder Communication
  • Process Improvement
  • SQL & Data Analysis
  • ERP Systems Management

Professional Certifications

  • SQL Database Management Certification – 17 Jul 2014
  • ITIL Foundation, Axelos – 04 Jun 2015
  • A/V Associate, Extron – 16 Oct 2020
  • Google Project Management, Google – 15 Aug 2023
  • Leading Diverse Teams, Univ. of Michigan – 22 Jan 2024
  • Successful Negotiation, Univ. of Michigan – 15 Apr 2024
  • Leading Teams: Developing as a Leader, UIUC – 26 Dec 2024
  • Building Team Cultures, UIUC – 14 Jan 2025
  • Designing the Organization, UIUC – 30 May 2025

Key Projects & Achievements

Migration Icon Email Platform Migration Project — transitioning to Google Workspace and training staff for smooth adoption.

Paste & Juice Company - Egypt

ERP System & IT Manager

Timeline: October 2016 (1-month duration)

Location: Egypt

Led a full-scale migration from an outdated, unreliable email service to Google Workspace. The previous platform's limitations (mailbox size, spam) impacted productivity, particularly for Sales and Customer Support.

Objectives

  • Replace the insecure and unstable email system with Google Workspace.
  • Ensure zero service disruption during migration.
  • Complete the project within a fixed budget and strict timeline.
  • Preserve historical email data and maintain all user accounts without data loss.

Key Actions & Execution

  • Led end-to-end project management, coordinating internal and external (Google) technical teams.
  • Assessed and backed up all email accounts in coordination with internal staff.
  • Established clear communication channels and risk mitigation protocols.
  • Created a buffer zone for pre-migration testing and post-migration verification.
  • Conducted rigorous testing before go-live and supervised the switch in real time.
  • Coordinated final validations using a checklist for every mailbox.

Results

  • Migration delivered on time and within budget, with zero service interruption.
  • Sales team resumed operations as planned, with no delivery failures or downtime.
  • Spam issues dramatically reduced, and email storage significantly increased.
  • Positive feedback from staff and leadership on the smooth rollout and improvements.
ERP Infrastructure Icon ERP Server Infrastructure Deployment - setting up on-prem ERP servers with secure access and data reliability.

Paste and Juice Company - Egypt

ERP Program / IT Manager

Timeline: December 15, 2014 – February 14, 2015 (2 months)

Location: Egypt

Managed the end-to-end deployment of critical server infrastructure to support new ERP system requirements, ensuring optimal performance and system readiness. This included the acquisition of all necessary hardware and software.

Objectives

  • Identify and acquire optimal server configurations (Dell PowerEdge R720) to meet ERP system demands.
  • Ensure timely procurement and setup of new server hardware and associated software licenses (Windows Server OS, SQL Database Engine).
  • Facilitate seamless installation and configuration of operating systems, databases, and ERP software.
  • Achieve full operational readiness within a strict 2-month timeline.

Key Actions & Execution

  • Conducted comprehensive research to determine the best server configurations, identifying Dell PowerEdge R720 as the optimal model for ERP requirements.
  • Coordinated with the purchasing team to provide the best pricing for hardware (two Dell PowerEdge R720 servers) and software (Windows Server OS, SQL Database Engine).
  • Secured sponsor approval for the strategic purchase.
  • Managed the acquisition of two servers and coordinated internal teams for RAID configuration on both.
  • Coordinated with the first external team for the installation of the Windows Server operating system and SQL Database Engine.
  • Facilitated the second external team, ERP provider technicians, for the installation and configuration of their software and its dedicated database.
  • Managed project timelines meticulously, utilizing all allocated time buffers and maintaining tight coordination between teams on the final day to ensure successful, on-time delivery.

Results

  • Successfully deployed and configured two Dell PowerEdge R720 servers, achieving full operational readiness for the ERP system on schedule.
  • Ensured seamless integration of the server infrastructure, leading to efficient ERP system performance.
  • Demonstrated effective stakeholder and vendor coordination under tight deadlines, ensuring project success despite last-day challenges.
  • Provided a robust and efficient foundation for the ERP system, directly supporting enhanced business operations.
Firewall Icon Network Security & Fortinet Firewall Deployment - securing company networks with Fortinet appliances and policy control.

Paste and Juice Company - Egypt

ERP Program / IT Manager

Timeline: July 20, 2015 – August 9, 2015 (2 weeks)

Location: Egypt

Led the implementation of a comprehensive network security solution, including the acquisition and deployment of a Fortinet firewall, to mitigate cyber threats and manage internet usage effectively.

Objectives

  • Address critical network security vulnerabilities and high exposure to cyber attacks.
  • Control inappropriate internet usage and block undesirable advertising content based on management directives.
  • Secure budget confirmation and procure a robust firewall solution.
  • Ensure timely delivery, seamless integration, and internal team proficiency in managing the new security hardware.

Key Actions & Execution

  • Collaborated with the Managing Director and Financial Director to confirm project budget and scope.
  • Coordinated with the purchasing team to identify and secure the best offer for a suitable firewall, leading to the selection and acquisition of a Fortinet firewall.
  • Ensured timely delivery of the Fortinet firewall from the provider.
  • Coordinated with the internal technical team to prepare network connectivity and optimize firewall positioning within the server rack.
  • Facilitated the external team for the expert installation and programming of the Fortinet firewall.
  • Organized and conducted a comprehensive training course for the internal team, enabling them to confidently access, use, and implement required security rules for data and information control.

Results

  • Successfully implemented advanced network security hardware (Fortinet firewall) within the 2-week timeframe.
  • Significantly reduced the risk of cyber attacks and gained effective control over internet usage and advertising content.
  • Empowered the internal team with the necessary knowledge and skills for ongoing firewall management and security policy enforcement.
  • Met all project objectives, enhancing overall data security and network integrity as per management's request.
Barcode Icon Production Barrel Tracking & Barcode Implementation - introducing barcode tracking to improve inventory and batch monitoring.

Paste and Juice Company - Egypt

Head of Committee / ERP Program Manager

Timeline: [start 01/09/2015 and end dates 15/10/2015]

Location: Egypt

Led a cross-functional initiative to establish precise control and tracking for production barrels, addressing challenges posed by varying raw material density and improving data accuracy through barcode integration.

Objectives

  • Overcome limitations of traditional batch coding for production barrels.
  • Implement a unique identification system for each barrel to manage weight variations due to fresh tomato raw material density changes.
  • Transition from a multi-page, error-prone production list to a concise, 100% accurate single-page report.

Key Actions & Execution

  • Chaired a dedicated committee comprising representatives from Auditing, Planning, Production, Stock, QA, and ERP Development to collaboratively design the solution (Phase 1).
  • Led a technical team (IT Specialist, Database Manager, ERP Developer) to design the optimal technology architecture for the serial numbering system.
  • Overcame wireless connectivity challenges in production lines by devising a robust system: utilizing Bluetooth barcode readers connected to Wi-Fi-enabled laptops, supporting both online and offline data collection with subsequent transmission.
  • Conducted research and secured durable, weather-resistant barcode stickers suitable for harsh production environments, ensuring readability and adherence.
  • Managed the upgrade of dedicated network infrastructure to support the new system's requirements.
  • Expanded the project committee to include a Purchasing Specialist, overseeing the procurement of barcode readers, barcode printers, and establishing minimum stock levels for sticker rolls.
  • Developed and delivered comprehensive training programs for two key operational teams:
    • Production Management: Trained on serial number generation, printing, and accurate data entry into the ERP system.
    • Warehouse Staff: Trained on efficiently collecting and reviewing daily product data using barcode readers for seamless transfer from production line storage to the main warehouse.

Results

  • Achieved 100% accuracy in production lists, drastically reducing errors and consolidating reports from 5 error-prone pages to a single, reliable page.
  • Established precise, controlled tracking of individual production barrels despite inherent raw material variability, significantly improving inventory accuracy and quality control.
  • Successfully deployed a unique, barcode-based serialization system across two production lines, enhancing data integrity and operational efficiency from design through execution and user adoption.
  • Streamlined data collection and transfer processes, reducing manual effort and potential for human error.

Professional Experience Highlights

Acceptance into Service & Contract Administration

S.C. SCC Services Romania S.R.L. (2020-Current)

Role: Acceptance into Service & Contract Administrator

Contract Admin Icon Ensuring Smooth Project Onboarding & Contract Compliance

Reviewed and validated over 400 incoming projects post-completion, ensuring that all commitments sold to customers were precisely provided and installed, accurate invoicing could proceed, and all necessary information was thoroughly documented and available for subsequent Service and Renewal teams.

Monitored and ensured the accurate entry and documentation of these projects and their associated service agreements, maintaining full compliance with contractual and commercial policies.

Facilitated essential communication and coordination among relevant internal and external stakeholders during the acceptance phase, including Project Managers (PMs), Service Teams, the Head of Contracts, and external providers. This involved aligning expectations, clarifying delivery gaps, and coordinating to resolve open issues, thereby reducing project delays by 15% through improved acceptance processes.

Utilized Excel and SQL to efficiently manage data entry tasks related to project acceptance, and to generate detailed reports that informed senior management decisions, reducing decision-making time by 25%.

  • Optimized workflows and fostered comprehensive communication across all parties involved in project acceptance and approval, leading to a 20% faster acceptance-to-service transition.
  • Empowered Service and Renewal teams by ensuring critical project and contract information was readily available, enabling efficient customer support and facilitating timely contract renewals.
  • Guaranteed stringent contract compliance and comprehensive documentation prior to service acceptance.

SD Quoting Process Optimization

S.C. SCC Services Romania S.R.L. (2018-2020)

  • Optimized quoting processes to improve efficiency
  • Served as central point of contact for departments and suppliers
  • Generated performance reports ensuring SLA compliance

ERP System Establishment & Management

Paste and Juice Company - Egypt (2013-2016)

Role: ERP Program / IT Manager

ERP Program Icon Orchestrating Foundational ERP Infrastructure & Culture Shift

Managed the IT department and spearheaded the end-to-end establishment of a new, integrated ERP ecosystem. This involved strategically selecting and deploying essential hardware and software infrastructure, overseeing database management and systems integration, and fostering a new organizational culture of data centralization to unify operations under one umbrella.

Led comprehensive ERP implementation across all departments, ensuring seamless integration and adoption.

Key Initiatives & Projects Managed:

  • Email Platform Migration Project: Successfully transitioned the company's email services to Google Workspace, including user training and data preservation.
  • ERP Server Infrastructure Deployment: Directed the setup of robust on-premise ERP servers, ensuring secure access, data reliability, and critical data continuity.
  • Network Security & Fortinet Firewall Deployment: Implemented advanced network security solutions and Fortinet firewalls to mitigate cyber threats and manage internet usage.
  • Production Barrel Tracking & Barcode Implementation: Introduced barcode tracking to establish precise control over production inventory and enhance data accuracy.

Impact & Achievements:

  • Developed custom SQL-based reporting tools that streamlined contract management and project tracking, reducing sign-off times by 15% and enhancing data-driven decision-making for project coordination.
  • Successfully integrated various critical systems (including payroll, warehouse, production, planning, maintenance, quality assurance, purchasing, and sales) into the ERP framework, streamlining operations for over 200 employees and centralizing diverse organizational data.
  • Facilitated the implementation of improved project management processes and risk mitigation strategies, resulting in a 35% reduction in overall project delays.
  • Increased operational efficiency by 28% through refined system processes and cross-team automation.

Contact Me

Get In Touch

[email protected]

[email protected]

(+40) 720846500

Bacau, Romania | Open to Relocation